Complaints procedure

If something has gone wrong, tell us directly.

MoneyScience Investment Consultancy is committed to considering complaints fairly and responding clearly.

Draft for compliance review. This page is based on verified public firm information where available. The firm’s legal or compliance adviser must approve it before publication, including the retention, complaint-handling and regulatory wording that applies to the firm.

MoneyScienceFCA FRN
106043

01 Important information

How to make a complaint

Please contact us as soon as possible by email at admin@moneyscience.co.uk, by telephone on 0151 336 8282, or in writing to Highfield House
223 Liverpool Road
Near Neston, South Wirral
Cheshire · CH64 7TW. Include your name, contact details, a clear description of the concern, and any information you think will help us investigate.

What we will do

We will consider your complaint fairly and keep you informed. We aim to provide a final response within eight weeks of receiving a complaint. If we cannot do this, we will write to explain why and set out the next steps.

If you remain dissatisfied

Depending on the nature of the complaint and the relevant eligibility and time limits, you may be able to refer the matter to the Financial Ombudsman Service. Details of this option will be included in our final response where applicable. Independent information is available from the Financial Ombudsman Service.

Regulatory context

MoneyScience Investment Consultancy is authorised and regulated by the Financial Conduct Authority. You can check our current entry on the FCA Financial Services Register.